Virtual robot assistant akaBot increases efficiency for TPBank


According to TPBank’s representative, in 2020, digital transformation has helped the bank increase 24.47% of its total asset value compared to 2019, exceeding 14% of the year plan.

Tong Van Tien – Director of Digital Innovation, Information Technology Division of TPBank, said that one of the effective steps of digital transformation of the bank is to apply virtual robot assistants to improve labor efficiency and Cost savings.

To date, the bank has deployed 75 virtual robot assistants, using RPA (software automation software robotics solution) based on FPT Software’s akaBot enterprise business process automation solution. member of FPT Corporation.

“With virtual robot assistants, we can utilize, optimize, operate in different processes, ensure 24/24 operation”, Mr. Tien explained.

Mr. Tong Van Tien – Director of digital innovation, information technology division of TPBank (sitting in the middle) shared solution of akaBot at the seminar on digital transformation.

To achieve efficiency in digital transformation, TPBank’s representative said that instead of just choosing to buy solutions, finding a companion who can understand the business problem, applying technology to exploit and use is what. important.

“With a small investment, we have achieved successful results twice the investment value, saving about 45 employees”, Mr. Tien affirmed.

In 2021, the bank plans to continue rolling out 145 new robots based on akaBot. With the number of robots doubling last year, TPBank expects the performance of the robot’s tasks to increase by 20-30%.

Representatives of FPT Software said akaBot is a product created by Vietnamese intelligence, understands the culture and operation of domestic enterprises, and accompanies digital transformation customers. Accordingly, akaBot offers a set of solutions including consulting, implementing, training based on the wishes and problems facing the business …

“It can be said that akaBot is a tailor-made product for each enterprise rather than just offering a universal ready-made technology and platform,” said FPT Software representative.

Currently akaBot’s virtual robot assistant is also effective in 20 large enterprises in many industries in countries such as Mizuho Bank, Panasonic, DIP, SCSK …

Using RPA core technology (Robotics Process Automative), akaBot’s virtual robots are capable of simulating human manipulation, performing many tasks in business operation. According to FPT Software’s representative, usage statistics in 20 enterprises showed that the virtual robot assistant solution helps businesses increase 80% productivity, save 60% costs and 80% operating time.

Mr. Bui Dinh Giap – Director of akaBot of FPT Software said that bringing robots to replace repetitive jobs will help free people from boring jobs, spend time on creative things. In Covid-19, akaBot also helps businesses save personnel, ensure business continuity, create momentum for businesses in a new normal.

“In the future, RPA will simulate human manipulation with high accuracy and speed to help businesses optimize resources, bring maximum performance”, Mr. Bui Dinh Giap believes.

This is also the solution that won the “Excellent digital product” award awarded by the Ministry of Information and Communications at the end of 2020, and was included in the Peer Insights list by Gartner with 20 leading companies in the world such as UIPath, Automation Anywhere, Blue Prism.

[Caption]Mr. Bui Dinh Giap - Director akaBot (right) received Make in Viet Nam award

Mr. Bui Dinh Giap – Director akaBot (right) received the award “Excellent digital product”.

AkaBot solution is in FPT’s product and service ecosystem to help businesses and organizations accelerate digital transformation, increase productivity, save costs, make the most of resources to overcome challenges. . With the revenue growth rate of over 50% in 2020, the FPT product ecosystem is one of the key long-term growth drivers of the corporation.

In the new Grand View Research report, the global robot process automation market size is expected to reach $ 25.56 billion by 2027, expanding with a compound growth rate (CAGR) of 40.6%. during the forecast period.

Ha Thanh (Photo: FPT)

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