VinFast pioneers in service of test driving, signing contracts at customers’ homes


The recent resurgence of the Covid-19 epidemic has impacted many fields and industries in general and the automotive market in particular. Faced with this situation, with a customer-centric philosophy, VinFast has decided to offer a form of door-to-door service for customers.

Accordingly, customers anywhere can easily and conveniently register through the website, Customer Care switchboard, VinFast Vietnam Facebook fanpage or through the sales consultant of showrooms and distributors to receive on-site service. A caregiver will then contact you to confirm specific needs and schedule an appointment. VinFast sales consultants will take the car to the customer’s location to advise and help them experience and test drive the car. The process of serving customers is carried out according to the same process and procedures as when taking a test drive at the showroom and fully ensuring safety regulations during the epidemic season.

In addition, VinFast also gives priority to customers who buy cars on installments when opening an online loan limit approval website at https://shop.vinfastauto.com/en/tcb.html. The website has a friendly interface, easy to use, customers only need a computer or smartphone with an Internet connection and follow a few simple steps to submit loan application information to the system.

This form of online loan application submission and approval not only brings convenience to customers during the procedure, but also helps them manage their loans more transparently and easily thanks to better understanding. information about interest rates and monthly repayment schedule. The online loan method is also completely secure and helps customers limit contact with people because they do not need to go to the bank to do the procedures.

“The epidemic broke out, my wife and I limited the use of company cars, so there was a need to buy a separate car to go to work every day. However, we really don’t want to go to the showroom because we are restricting to public and crowded places. When contacting VinFast, I was introduced to the home service program and scheduled to experience the Lux A2.0. The showroom staff brought the car to the place, disinfected, wore a mask and ensured a safe distance during the car experience, “said Manh Hung (Hanoi) – a customer.

Anh Hung further emphasized that the way to buy a car and approve online installment loans is completely simple and easy to do. He did not need to go to the bank, instead used a computer and followed the instructions to complete the procedure. Thanks to that, Mr. Hung can buy the desired car in the form of installment payment, just sitting at home.

With a flexible and suitable approach to the actual situation, VinFast continues to show the image of a dedicated car company, always putting customers at the center in all service activities, in order to bring maximum satisfaction. for customers. Currently, VinFast is still providing the best perks in the market for its customers, such as a 5-year or 165,000 km warranty for Lux cars; 24/7 free rescue during the warranty period; or free parking every 6 hours at Vincom and Vinhomes facilities nationwide…

In particular, in May 2021, VinFast is implementing a special stimulus program for Lux A2.0 cars, with incentives ranging from VND 30-50 million for Standard, Advanced, Premium, and premium versions. to the opportunity to own a luxury sedan of size E with the price from only 851 million. In addition, customers can also save a lot of money if they use the voucher for Vinhomes buyers to buy VinFast cars, or sell used cars or buy VinFast cars through the program Exchange old for new with Smart Solution.

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