On November 16, 2020, Vietnam Social Security officially announced to use the VssID – Digital Social Insurance application with many practical features and utilities, helping people participating in social insurance, health insurance and unemployment insurance. capture their own process of participating in and enjoying these policies; thereby, self-monitoring, protecting their welfare interests.
Up to now, after more than 3 months of implementation, the VssID application has shown positive results, attracting more and more users.
In order to widely disseminate the application of VssID to the participants of social insurance, health insurance and unemployment insurance, implementing the instructions of the Vietnam Social Security and the Social Insurance in 63 provinces and cities has developed a specific plan to implement the application locally; a number of provincial social insurance agencies have advised the Provincial People’s Committee to promulgate plans and documents to promote the application in the area.
Accordingly, as of March 9, 2021, there were more than 620 thousand downloads, installing and using VssID application nationwide; 5,974 times of using health insurance cards on the VssID application when going for medical examination and treatment under health insurance at health facilities in 10 provinces of the Central and Central Highlands (the region is piloting the use of health insurance cards on the replacement application). replacing paper health insurance cards for medical examination and treatment), such as: Ha Tinh 264 times, Quang Binh 795 times, Quang Tri 499 times, Thua Thien – Hue 461 times, Da Nang 1994, Binh Dinh 218 times, Quang Nam 919 turns, Kon Tum 616 turns, …
Up to now, there have been more than 1,000 comments, reviews and suggestions on VssID application. In particular, many comments expressed their joy when Vietnam Social Security provided an application with features to look up and track information on payment – entitlement to social insurance, health insurance, unemployment insurance, medical history of health insurance … to help people, Employees actively manage information and directly supervise to ensure their interests in participation in social insurance, health insurance and unemployment insurance.
To continue to help people easily access and use the VssID application, Vietnam Social Security is actively implementing editing / translating and producing brochures, instructions for using VssID application (in Vietnamese and foreign languages); It is expected that in the second quarter of 2021, Vietnam Social Security will hold 05 consultation conferences, dialogues, instructions for electronic transaction account registration to use the VssID application for staff working in social insurance and health insurance. units using labor in central agencies in the cities: Hanoi, City. Ho Chi Minh City, Da Nang. Along with that, the social insurance agencies of provinces and cities are also actively implementing activities to support and guide people and workers in the area to register electronic transaction accounts, install and use the VssID application. .
Continue adding gadgets, increasing user experience
In order to add utilities and improve user experience of VssID application, in recent years, Vietnam Social Security has carried out application upgrades. In which, focus on solving some of the following issues:
Adjust the function of using health insurance card in the application: During the early period of using the image of the health insurance card on the VssID application to go for medical examination and treatment with health insurance, in some medical facilities, the QR code reader of the image of the health insurance card on the VssID application had difficulty. Facing that situation, Vietnam Social Security has promptly checked and grasped the situation and adjusted the size, resolution, display method, and brightness of the screen of mobile devices (automatically increase the brightness. screen), when using the image of the health insurance card on the application, all QR code readers of medical facilities can read the information from the image of the health insurance card on the VssID application.
Integrate online public services on the application: With the aim of bringing more and more services and utilities to users on the application, Vietnam Social Security has integrated an online public service in case of relocating to pension and social insurance benefits. personal on the VssID application. It is expected that in 3/2021 will continue to provide 02 additional public services for individuals of the Vietnam Social Insurance industry on the application.
Deploy a notification system on the application: The notification system on the VssID application is connected to the SMS sending system that Vietnam Social Insurance has implemented in the past to send the industry’s messages to participants of social insurance, health insurance and unemployment insurance (such as notification when the card is The health insurance is about to expire, notify the participants of the voluntary social insurance that is about to pay the premium, notify the users of the health insurance card when the medical care costs of the health insurance arise …); send information about the new policy.
Multi-language implementation on the application: In addition to completing the English language integration on the VssID application, the Vietnam Social Security is running a test of a foreign language version application in languages such as Chinese, Korean and Japanese. It is expected that in March 2021, the multi-language implementation will be completed. Thus, the VssID application will allow to use 05 languages (including Vietnamese and 04 other languages).
At the same time, the Vietnam Social Security has upgraded to adjust the font size on the VssID application (in accordance with the display screen of all types of mobile devices); fix the slow loading of data when looking up; …
To all people enjoy utilities from VssID application
In order to continue to encourage and support people to use VssID application, contribute to the digital transformation, reform administrative procedures, and apply IT, aiming to better serve the participants of social insurance and health insurance. UI, in the coming time, Vietnam Social Security will continue to focus on implementing a number of tasks to develop VssID applications as follows:
Promote propaganda activities, introduce, guide and support e-trading account registration, install and use VssID application. Continuing to improve multi-language implementation on the application.
Implement the function of registering electronic trading accounts for people under 15 years old. Continue to add public services of Vietnam Social Insurance for individuals on the application.
Integrated utilities: Calculating voluntary social insurance, health insurance by household, HSSV health insurance; Estimated rate of pension and social insurance benefits when the participant is eligible for …
Fully supplement the notices: Remind the payment (when the health insurance card is about to expire, the voluntary social insurance is due to the next payment period); to notify the results of participation in social insurance, health insurance and unemployment insurance; send notification when a new policy comes into effect, or a new policy is going to go into effect; building infographics (information in the form of easy-to-understand graphic images) about modes and policies to integrate into VssID.
Continue to review and perfect features and interfaces to improve the user experience of the application.
According to experts, over the past time, Vietnam Social Security has achieved many outstanding achievements in administrative reform and information technology application. In particular, the implementation of the VssID application is an important step, strongly promoting the digital transformation of the Vietnamese social insurance industry like the guidance spirit of the Prime Minister, contributing to building a digital and national government. increments; effectively implementing Resolution No. 28-NQ / TW of the XII Central Executive Committee on reform of social insurance policy.
Le Kim Lien